Contact Us

If you have any concerns or questions regarding our products and services, your personal account(s), our website, or any comments and/or general concerns, please call our Customer Contact Centre at 902-492-6500 or toll free (North America) 1-800-474-4282.

Please be aware that our Customer Contact Centre is currently experiencing higher than normal call volumes that may result in longer wait times.  To reach a member of the CUA team, you can also contact your branch location or email and we will reach out to you as soon as possible. Thank you for your continued patience.

Ask us a question

Have a question about your account, our products and services, or CUA in general? Check out our list of Frequently Asked Questions or chat with us using the Live Chat link above from from 8:30 a.m. to 6:00 p.m. Atlantic time, Monday to Friday.

You're also welcome send us your questions and comments through our online form.

Mailing Address

Our corporate office mailing address is:

7105 Chebucto Road, Suite 350
Halifax, NS
B3L 4W8

Branch addresses can be found here.

View Branch Hours

Branch hours can be found here.

Lost or Stolen Cards

  • If you are looking to report a lost or stolen Membercard debit card, please call our Customer Contact Centre at 902-492-6500 during our regular business hours, Monday-Friday 8:30am - 6:00pm. Outside of these hours, please contact our card services provider directly at 1-888-277-1043.
  • If you are looking to report a lost or stolen Collabria Mastercard or Collabria Visa within Canada or the U.S., please contact our card services provider directly at 1-855-341-4643. If you are calling internationally, please contact 1-647-252-9564.

Tech Support

For assistance, please call 1.888.CREDIT-U (273.3488) or email Sonoma Online Technical Support

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