Contact Us

Your opinions are important to us.

If you have any concerns or questions regarding our products and services, your personal account(s), our website, or any comments and/or general concerns, please call our Customer Contact Centre at 902-492-6500 or toll free (North America) 1-800-474-4282. Or, if you prefer, you can fill out the online feedback form here.

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Mailing Address

Our corporate office mailing address is:

CUA
7105 Chebucto Road, Suite 350
Halifax, NS
B3L 4W8

Branch addresses can be found here.

Lost or Stolen Cards

  • If you are looking to report a lost or stolen Membercard debit card, please call our Customer Contact Centre at 902-492-6500 during our regular business hours, Monday-Friday 8:30am - 6:00pm. Outside of these hours, please contact our card services provider directly at 1-888-277-1043.
  • If you are looking to report a lost or stolen Global Payment Mastercard, please contact our card services provider directly at 1-800-567-8111.
  • If you are looking to report a lost or stolen Collabria Mastercard or Collabria Visa within Canada or the U.S., please contact our card services provider directly at 1-855-341-4643. If you are calling internationally, please contact 1-647-252-9564.

Tech Support

For assistance, please call 1.888.CREDIT-U (273.3488) or email Sonoma Online Technical Support
 

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