ClickSWITCH


There’s an easy way to switch your bank accounts from other banking institutions. We’ve teamed up with ClickSWITCH to provide a fast, secure and convenient way to move automatic payments and direct deposits to your CUA account. In as little as ten minutes, your work is done and the switch is underway. Once complete, your old accounts can be closed.

How it works:

Open a CUA account. If you already have a CUA account, you’re all set to move on to step two. Sign into online banking and select the ClickSWITCH option under payments (alternatively, branch staff can complete this on your behalf). Choose the automatic payments and direct deposits you’d like to move. That’s it! In as little as ten minutes, your work is done and the switch is underway. You can even choose which accounts you’d like closed.

Frequently Asked Questions

How do I access ClickSWITCH? Expand/Collapse

ClickSWITCH can accessed in two ways: 

1. Sign into online banking and select the ClickSWITCH option under payments.

2. Contact a member of the CUA team at 902.492.6500. Once a member of the CUA team sets up your ClickSWITCH account, you can log in through the ClickSWITCH portal.

CUA staff can also complete the switch on your behalf.

Is ClickSWITCH secure? Expand/Collapse

Yes. ClickSWITCH uses the latest in online encryption protection.

What do I do if I can’t find a certain biller or depositor in ClickSWITCH? Expand/Collapse

If you cannot find the company you are looking for, there is an option to create that company. Simply click the Create New Depositor/Biller button to enter all the company details. ClickSWITCH will do the necessary research to find that company’s correct information and get the switch sent off to them.

How long will it take for me to switch my payments? Expand/Collapse

Timing for each payment switch can vary depending on the type of payment, biller and the method needed to switch the payment. Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 5-15 days to switch but can take longer depending on the merchant. It’s always a good idea to review your switch status page for the most current information regarding each switch.

What should I do if a switch still shows as mailed? Expand/Collapse

Automated payments may take up to 15 days to switch. If your switch has a “Mailed” status for more than 15 days, it’s a good idea to contact the biller to confirm the switch or to see if the biller needs additional information.

One of my switches has an “action needed” status. What does this mean? Expand/Collapse

Occasionally, after you have submitted a switch for processing, the research team determines that a biller requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

How do I know my payment has been switched? Expand/Collapse

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

What if I want to submit additional switches later? Expand/Collapse

You can easily add additional switches at any time! Simply log back into your ClickSWITCH account and resume your session.

What if my switch isn’t completed and I miss a payment? Expand/Collapse

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

Can I switch payments from a credit card? Expand/Collapse

Not at this time, however this is a functionality that ClickSWITCH is currently working on.

How do I get help setting up my switches? Expand/Collapse

Please contact one of our branches or our Customer Contact Centre at 902-492-6500 for assistance.
 

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