2-Step Verification

As a full-service banking institution, CUA understands the importance of keeping your information and accounts as safe as possible.  That’s why, as new technologies emerge, we have continued to invest in security measures for your continued peace of mind.  In recent years, it has become increasingly common to be asked to provide two separate and distinct forms of identification when logging in to an online platform or account. This type of two-step security system, called “2-Step Verification”, helps to verify your identity and is an industry-standard practice.

In August 2021, CUA first introduced the 2-Step Verification security feature to online and mobile banking. Since its implementation, 2-Step Verification has been used as an enhanced security measure when you login from a new or unrecognized digital device, or from a new location.

2-Step Verification Change

As part of continued enhancements in technology security, changes are being made to the 2-Step Verification system. Beginning on February 20, 2023, each time you log in to your online banking via the website or mobile app, you will be required to enter the verification code that is sent to your phone or email.


What information do I need to activate 2-Step Verification? Expand/Collapse

You will need either your mobile phone number or your email address to register for 2-Step Verification. It’s important to use your own mobile phone number or an email address you can access easily, as you will need to receive and input a verification code to access your online banking.

How do I set up 2-Step Verification? Expand/Collapse

If you need to set up your 2-Step Verification for the first time, please follow our step-by-step guide.

I don’t have a mobile phone. Can I use my landline and receive a text-to-voice? Expand/Collapse

An email address or mobile phone number are the only verification options for this feature.  If you don’t have an email address, there are many email providers that offer free service to choose from.

Will I be asked to input a verification code every time I sign into online banking? Expand/Collapse

To keep your personal and account information safe, beginning February 20, 2023, you will be asked to enter a verification code each time you sign into online banking through the CUA website or via the mobile app.

I lost my phone/I’m not able to access the email address I used to register for 2-Step Verification and now I can’t log into online banking. What can I do? Expand/Collapse

Don’t worry – we’re here to help. Contact us at 902.492.6500 and our staff can confirm your identity and reset your 2-Step Verification. Once CUA resets your 2-Step Verification, you will be asked to register again using updated information the next time you log into online banking.

I haven’t received a verification code. What should I do? Expand/Collapse

If you registered for 2-Step Verification using an email address, make sure to check your spam or junk folder. If you haven’t received a code after 10 minutes, you can click on the “Didn’t receive a code” link on the Enter Your Verification Code screen to have a new code sent.

If you’re just signing up for 2-Step Verification and haven’t received a code, you may want to confirm that you have input your mobile phone number or email address correctly. If you find an error, you will have the option to return to the previous step and correct your information.

I share an online banking login with my joint account holder. How does 2-Step Verification work for me? Expand/Collapse

To help keep your information secure, we would recommend that you and your joint account holder use individual logins to access online banking.  If you or your joint account holder need to set up your own login, please contact us using our online form, by email or by calling 902.492.6500.


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